The hypothesis is that big box store employees are know nothings. I went to big box bookstore to buy Supreme Court Justice Stephen Breyer's book. The clerk who helped me did know where the legal section was and even searched for the book for me. He didn't recognize the author's name. Also, he couldn't find the book.
He went off to help someone else and the book was right on the shelf where it was supposed to be. The clerk had nearly had his hand on it but was confused, or couldn't read, or something.
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